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Complaint Form
If you have any concerns or issues about the home care services you have received from our agency, or about how you or your property have been treated, you or your family member or your representative may submit a complaint. We want to hear about your concerns and problems so that we can provide you and other clients with the best possible service.
Please know that if you or your family member/representative submit a complaint or express a concern about our home care services or staff, we will not take any action that negatively affects you. In other words, there will be no retaliation by our agency in response to a complaint. We will do our best to address your concern and resolve any problem you have identified.
If you have a complaint about our home care services, you may also complain to the Office of Healthcare Licensing and Surveys:
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Office of Healthcare Licensing and Survey
2300 Capitol Avenue, Suite 510
Cheyenne, WY 82002
Phone: 307-777-7123
Fax: 307-777-7127
Email: wdh-ohls@wyo.gov
If you have a complaint or have a question about your home care services, you may also get assistance from Wyoming Ombudsman for Long-Term Care at:
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Office of Ombudsman for Long-Term Care
2300 Capitol Avenue
Hathaway Building 4th Floor
Cheyenne, WY 82002
Phone: 307-777-2885
If you have a complaint or question about our home care services, you may also contact the Home Health Hotline:
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Phone: 1-800-548-1367
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